1. SCOPE

1.1 The Food and Nutrition Services Department at Riverside University Health System is committed to offering delicious foods and excellent customer service that meets the needs of both the individual and the various departments that are part of the RUHS community.

2. DEFINITIONS

2.1 Catertrax – Catering website at ruhs.catertrax.com
2.2 Host/Requester – Person(s) requesting a catering event services
2.3 Eligibility Criteria – apart from lunchtime, meetings scheduled for two hours or less do not qualify for refreshments
  1. Lunch may be requested for a noontime meeting lasting for at least one hour.
  2. Meetings scheduled for two or more hours may have a beverage break.
  3. Meals for departmental meetings generally are not approved unless there are outside attendees.
2.4 Approvals – Departmental requests for catered food must be approved by the Hospital Administrator of the Department making the request.
  1. Requests from Administration staff must be approved by the Chief Operating Officer
  2. The catering event will not be honored unless approved in Catertrax by the authorized approver.
2.5 PROCEDURES
2.1 Catertrax/Catering Website
  1. It is a requirement that all individuals and or departments requesting catering services enter their request through the RUHS catering website.
  2. Catering requests require a 72 hours (3-day) advance notice.
  3. The catering event must have authorized approvals.
2.2 Cancellations
  1. Cancellations require a 24 hour advance notice.
  2. If request is cancelled after 24 hour advance notice, but prior to food being delivered, the cost center of the requester will be subject to a 50% charge of the cost of the catering.
  3. Last minute cancellations, where the food has already been executed and delivered, will be subject to a 100% charge of the catering cost.
2.3 Costs
  1. The cost center of the requestor (or Department) will be billed based on the invoice submitted in Catertrax.
  2. Charges may be waived with prior approval by the Chief Operating Officer.
2.4 Restrictions
Our catering website has the following restrictions built into the system.
  1. Weekend catering orders are restricted.
  2. Last minute requests entered within 72 hours of an event is restricted
  3. Request falling on any Riverside County approved holidays are restricted
    4. HOLIDAY 2024
    • Monday, January 1, 2024 - New Year’s Day
    • Monday, January 15, 2024 - Martin Luther King Jr’s Birthday
    • Monday, February 12, 2024 - Abraham Lincoln’s Birthday
    • Monday, May 27, 2024 - Memorial Day
    • Wednesday, June 19, 2024 - Juneteenth Independence Day
    • Thursday, July 4, 2024 - Independence Day
    • Monday, September 2, 2024 - Labor Day
    • Monday, October 14, 2024 - Columbus Day
    • Monday, November 11, 2024 - Veterans Day
    • Thursday, November 28-29, 2024 - Thanksgiving Day(s)
    • Wednesday, December 25, 2024 - Christmas Day
  4. When an event falls into one of our restricted categories, the requester will need to reach out to our catering team to discuss possible accommodations. This will be reviewed on a case by case basis.
2.5 Vegetarian/Special Dietary Needs
  1. It is the responsibility of the event host to learn if any special menus are required of their guests.
  2. If a vegetarian or special diet entree is requested, our Executive Chef will work with the host to accommodate special need. Please allow enough time for our team to make accommodations
2.6 Additional Charges
Additional Charges will apply for the following items:
  1. Large event requiring supplemental staffing and/or event outside of normal operating hours of the Food and Nutrition Services Department
    - Hourly rate of additional staff needed for the length of time worked for event
  2. Rentals and floral arrangements
    - Cost plus 10% will be charged


Riverside University Health System
26520 Cactus Avenue
Moreno Valley, CA 92555
(951) 486-4037 or (951) 486-4027